Training and Support
At AIM Mail Center, we offer an comprehensive array of training programs, learning modules, support manuals, job aids and other materials to assist you in your transition to becoming an AIM Mail Center franchisee. Our multi-faceted training strategy combines printed workbooks, manuals, classroom instruction, role-playing and lots of hands-on practice to apply what you are learning. Whether you are currently a seasoned retail veteran or a professional from a different occupational field, we have the program designed to improve your talents.
The initial training consists of up 10 business days of intensive interactive learning at the Annex Brands’ corporate office in San Diego, CA. This is supplemented with ongoing training delivered during store visits, regional meetings, national conventions and ongoing remote support from our Franchise Services and Marketing Communications departments. You’ll have access to our online Intranet Franchisee Support Site which offers a bulletin board of conversations among franchisees as well as a library of marketing and operational resources. In the area of product knowledge, we teach you all about the different types of products and services we offer our business-to-business (B2B) clients and our retail walk-in customers. A substantial amount of time is focused on teaching new franchise operators the robust proprietary shipping and point-of-sale systems. On the people side of the business, we offer ongoing education at our national conventions. This is just a summary of our structured, yet flexible modular training and development strategy that allow us to partner with you in designing just the right curriculum and skill-building activities to help you grow your AIM Mail Center franchise.
Our Operations Support team’s focus is to provide franchise owners with remote and in-store support (during periodic store visits) to assist new franchise owners as they transition into this business and beyond. We accomplish this by spending time onsite at your new store as you open or assume ownership of an existing store. Our goal is to provide assistance which helps you recall your initial training, only now in your environment where it's most applicable.
But our help doesn't stop with the first few days under your ownership. We also provide ongoing, additional support via our remote Intranet and telephone support when you find yourself with an issue and you need immediate assistance. Our Franchise Services’ personnel may visit your store to measure your store’s use of brand standards and assist in assessing the store’s visual presentation and operational standards. We also are available to review your business metrics/financials and assist franchise owners in building their local marketing skills.